CustomerFAQ

How do I contact my rider?

In-trip messaging and calling your assigned rider.

Once a rider is assigned to your order you can:

Message — send short text messages or use quick-reply canned messages ("On my way", "I'm outside", "Call me") directly in the order screen.
Call — tap the phone icon to call the rider's number directly.

Messages are available for 24 hours after delivery. Please keep communication respectful and on-topic — see our Community Guidelines.

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