Help Center

Find answers to common questions, getting-started guides, and legal information for Fastro customers, vendors, and riders.

Customer

How do I place an order?
Step-by-step guide to placing your first Fastro order.
What payment methods are accepted?
Accepted payment options including card and bank transfer.
Can I cancel my order?
Cancellation policy and how to request a refund.
How is the delivery fee calculated?
How vendors set delivery fees on Fastro.
How do I track my order?
Real-time tracking and status notifications.
How do I contact my rider?
In-trip messaging and calling your assigned rider.
My order had a problem. What do I do?
How to report a missing item, wrong order, or food quality issue.

Vendor

How do I set up my vendor account?
Guide
Complete guide to onboarding your store on Fastro.
How do I receive and manage orders?
Accepting, preparing, and marking orders as ready.
When and how do I get paid?
Weekly payout schedule and how to set up your bank account.
How do I set my delivery fee?
Setting a flat delivery fee for your store.
How do I update my menu?
Adding, editing, and temporarily hiding menu items.

Rider

How do I start delivering with Fastro?
Guide
Onboarding guide for new Fastro delivery riders.
How do I earn and get paid?
Rider earnings, payout schedule, and payment setup.
How does the SOS emergency button work?
Using the SOS panic button during an emergency.
How do I go offline or take a break?
Managing your online/offline status as a rider.
How do I contact the customer?
In-trip messaging and calling customers.

Legal & Compliance

Terms of Service
Fastro's terms governing use of the platform.
Privacy Policy
How Fastro collects, uses, and protects your personal data.
Community Guidelines
Rules for respectful conduct, prohibited items, and platform integrity.
Sub-processors & Data Transfers
Third-party service providers that process personal data on behalf of Fastro, DPAs, and our 30-day change-notice policy (R-CPH-22).
NDPR Data Rights
Your data rights under the Nigeria Data Protection Regulation and how to exercise them.

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