Community Guidelines

Community Guidelines

Last updated: May 2026

Fastro is a community of customers, vendors, and riders working together. These guidelines define the standards of conduct we expect from everyone on the Platform.

Respectful communication

• Treat everyone — customers, riders, vendors, and support staff — with respect.
• Do not use offensive, threatening, or discriminatory language in messages, reviews, or any in-app interaction.
• In-trip messages between customers and riders must be delivery-related.

Prohibited items

The following may not be ordered or delivered on Fastro:

Category	Examples
Alcohol	Beer, wine, spirits — not delivered to anyone under 18
Controlled substances	Illegal drugs of any kind
Weapons	Firearms, ammunition, bladed weapons
Counterfeit goods	Fake currency, pirated media
Hazardous materials	Flammable liquids, chemicals, explosives

Vendors listing prohibited items will have their accounts suspended (see R-ADM-09).

Photo and description accuracy

Vendors must ensure: - Menu photos accurately represent the item served. - Descriptions do not contain misleading health or nutritional claims. - Prices match what is charged at point of collection.

Platform integrity

• Do not attempt to game ratings (fake reviews, review swaps).
• Do not collude with riders to divert deliveries off-platform.
• Do not create multiple accounts to circumvent suspensions.
• Do not exploit promotions or referral systems in bad faith.

Enforcement

Violations are reported via the in-app Report function (R-SFS-05) or by contacting support. Depending on severity: - First offence (minor): Warning - Repeated or serious offence: Temporary suspension - Severe violation (fraud, violence, illegal items): Permanent ban and referral to law enforcement

Appeals can be made via support within 14 days of a suspension.