RiderFAQ

How do I contact the customer?

In-trip messaging and calling customers.

Once you have picked up the order you can:

Message — use the in-app chat to send short messages or quick replies ("On my way", "I'm outside", "Call me").
Call — tap the phone icon to call the customer's number directly.

Messages expire 24 hours after delivery. Always keep communication respectful — see our Community Guidelines.

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