NDPR Data Rights

NDPR Data Rights

Last updated: May 2026

Under the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023, you have specific rights regarding your personal data held by Fastro Technologies Ltd.

Your rights

Right of access

You can request a copy of all personal data Fastro holds about you. We will provide it in a structured, commonly used, machine-readable format (JSON + CSV).

Right to rectification

If any of your personal data is inaccurate or incomplete, you can request correction. Update most data directly in Profile → Edit profile. For KYC data, contact support.

Right to erasure ("right to be forgotten")

You can request deletion of your account and personal data. To do so: 1. Go to Profile → Privacy → Delete my account. 2. A 30-day grace period begins — your data is deactivated but not yet erased. 3. After 30 days, your data is permanently deleted subject to legal retention obligations (KYC: 7 years; financial records: 5 years).

Right to data portability

You may request a data export containing: profile JSON, order history CSV, payment history CSV, addresses JSON, ratings JSON, and your uploaded media (excluding destroyed KYC documents). Exports are delivered via a secure download link valid for 72 hours.

Right to object

You may object to: - Marketing communications — opt out any time under Profile → Notifications. - Automated decision-making — contact our DPO if you believe an automated decision has significantly affected you.

How to submit a request

Self-serve (recommended): Go to Profile → Privacy in the Fastro app. Email: Send your request to dpo@fastroapp.com with the subject line "NDPR Data Request — [your phone number]". Include a government-issued ID for verification. Response time: Fastro will acknowledge your request within 72 hours and fulfil it within 30 days as required by NDPR.

Contact our Data Protection Officer

DPO: Fastro Technologies Ltd Email: dpo@fastroapp.com Phone: Available via in-app support Address: Lagos, Nigeria

If you are unsatisfied with our response, you may lodge a complaint with the National Information Technology Development Agency (NITDA) at nitda.gov.ng.